Shipping Policy
At ZEPHYRANT.COM, we want your look to arrive as smoothly as it was imagined. Below is exactly how your order moves from our hands to yours.
Definitions
- Business days: Monday through Friday, excluding carrier-recognized holidays.
- Order processing: Steps we take to verify payment, pick, pack, and prepare your items.
- Handling time: The time from payment authorization until dispatch.
- Transit time: The time from carrier pickup to delivery.
- Dispatch: When your parcel leaves our facility and a tracking number is created.
- Split shipment: Your order ships in more than one parcel and receives separate tracking numbers.
- Carrier scan delay: The 24–48 hour period before tracking shows movement after dispatch.
Order processing
Processing begins after payment authorization. We process orders on business days only.
Standard handling time: 2-4 business days
Most orders are prepared and dispatched within 2-4 business days.
Standard transit time: 3-7 business days
After dispatch, delivery typically takes 3-7 business days, depending on the carrier and destination.
Standard shipping fee: $6.99 per order
The shipping fee for all standard deliveries is $6.99 per order.
Destination availability
We ship to most addresses serviced by our carrier partners. If we cannot service your address, we will contact you to arrange an alternative or cancel and refund your order.
Split shipments and separate tracking
Your order may ship in multiple parcels to avoid delays. Each parcel will have its own tracking number and may arrive on different days.
Tracking and scan delay
Tracking details are emailed to you after dispatch. Please allow 24–48 hours for the carrier to register the first scan and display movement.
Delays outside our control
Weather interruptions, customs inspections, and carrier network disruptions can extend delivery timelines. Delivery dates are estimates, not guarantees.
Accurate shipping address
Please enter a complete and accurate shipping address at checkout. We ship to the address provided on the order confirmation; incorrect or incomplete addresses may cause delays or misdelivery.
Lost or damaged packages
If your order arrives damaged or appears lost, contact us within 7 days of the marked delivery date or the date the issue is discovered. Include your order number and clear photos (for damage). We will assist with a carrier investigation and next steps.
What happens after you order
- Authorize: Your payment is authorized and your order is confirmed by email.
- Prepare: We process your order during the 2-4 business day handling window.
- Dispatch: Your parcel leaves our facility and you receive tracking by email.
- Carrier updates: Tracking begins showing movement after a 24–48 hour scan delay.
- Delivery: Your order is delivered within the 3-7 business day transit window.
Examples: timeline snapshots
| Scenario | Handling window | Transit window | What you’ll see |
|---|---|---|---|
| Order placed on Monday morning | 2-4 business days (Mon–Thu) | 3-7 business days after dispatch | Tracking email after dispatch; first movement may show 24–48h later |
| Order placed Friday evening | Handling starts Monday; completes within 2-4 business days (Mon–Thu) | 3-7 business days after dispatch | Weekend does not count toward handling; expect tracking early in the week |
| Multiple items in one order | Items may be prepared on different days | Each parcel travels 3-7 business days after its own dispatch | Separate tracking numbers; parcels can arrive on different days |
Contact
Email: [email protected]