Cancel / Change Order Policy
Last Updated: October 12, 2026
At Zephyrant, we understand that customers may need to cancel or modify an order after placing it. This policy explains how to request order cancellations, make changes, and obtain refunds for eligible cancelled orders.
This policy applies to purchases made through https://zephyrant.com.
1. Summary
| Policy Information | Details |
|---|---|
| Store Name | Zephyrant |
| Order Cut-Off Time | 5:00 PM Eastern Time (ET) |
| Order Processing Time | 1–2 Business Days, Monday–Friday |
| Cancellation Requests | Accepted before shipment, subject to order status |
| Order Changes | Subject to processing status and product availability |
| Cancellation Fee | Free |
| Refund Method | Original Payment Method |
| Cancellation Refund Processing | Within 7 Business Days After Confirmation |
| Return Window After Delivery | 30 Calendar Days |
| Customer Support | [email protected] |
2. Order Cancellation Policy
Customers may request an order cancellation by contacting our customer support team at [email protected].
Cancellation requests must be submitted before the order has been shipped.
We will review the order status and confirm whether cancellation is possible.
- Before Processing: Cancellation requests can generally be accommodated if fulfillment has not begun.
- During Processing: We will make reasonable efforts to cancel the order, but cancellation is not guaranteed.
- After Shipment: Orders that have already been transferred to the shipping carrier cannot normally be cancelled.
Submitting a cancellation request does not automatically cancel an order. Cancellation is confirmed only after our support team has reviewed and approved the request.
There are no cancellation fees for successfully cancelled orders.
3. How to Cancel an Order
To request a cancellation, please follow these steps:
- Email [email protected] as soon as possible.
- Use the subject line "Order Cancellation Request – [Order Number]".
- Include your full name, order number, and email address used during checkout.
- Specify the item or order you wish to cancel.
- Our customer support team will review the request and confirm the cancellation status by email.
We recommend submitting cancellation requests promptly because orders are normally processed within 1–2 business days.
4. Order Changes and Modifications
If you need to modify your order, contact us before shipment.
Depending on the order status and product availability, we may be able to assist with:
- Correcting a shipping address.
- Updating contact information.
- Changing a product size or color.
- Adjusting product quantities.
- Removing an item from an order.
Changes are not guaranteed after order processing has begun.
If a requested modification cannot be completed, we will explain the available options.
Any additional product cost or applicable adjustment will be communicated before a change is confirmed.
5. Order Processing and Cut-Off Time
Our standard order processing schedule is:
| Processing Information | Details |
|---|---|
| Order Cut-Off Time | 5:00 PM Eastern Time (ET) |
| Processing Days | Monday–Friday |
| Processing Time | 1–2 Business Days |
| Standard Shipping Fee | $6.99 Per Order |
| Estimated Transit Time | 5–10 Business Days |
| Shipping Destination | United States Only |
Orders placed after 5:00 PM ET, on weekends, or on applicable holidays begin processing on the next business day.
The order cut-off time determines processing eligibility and does not guarantee that cancellation or modification remains possible until that time.
6. Refunds for Cancelled Orders
If your order is successfully cancelled and payment has already been collected, Zephyrant will issue a refund to your original payment method.
Cancellation refunds are processed within 7 business days after cancellation confirmation.
A full cancellation refund includes the amount paid for the cancelled order, including any applicable shipping charges.
If only part of an order is cancelled, the refund will cover the cancelled merchandise and any applicable shipping adjustment.
Your bank or payment provider may require additional time to make the refunded amount available in your account.
Zephyrant does not charge cancellation or refund processing fees.
7. Orders That Have Already Shipped
Once an order has been shipped, cancellation or modification may no longer be possible.
If you no longer want the merchandise, you may request a return after delivery under our 30-day Return & Refund Policy.
For approved returns:
- Return requests must be submitted within 30 calendar days of delivery.
- Eligible merchandise must meet the applicable return conditions.
- A prepaid return shipping label will be provided by email.
- Return shipping is free.
- No restocking or storage fees apply.
- Eligible refunds are processed within 7 business days after the returned item is received and inspected.
For ordinary change-of-mind returns, the original $6.99 shipping fee is not refunded.
Please refer to our Return & Refund Policy for complete instructions.
8. Incorrect Order Information
Customers are responsible for providing accurate billing, shipping, and contact information during checkout.
If you discover an error after placing an order, contact us immediately at [email protected].
We will make reasonable efforts to correct the information before shipment.
Once the package has been transferred to the carrier, address changes or delivery redirection may not be possible.
If an incorrect address results in a delivery issue, our team will review the circumstances and assist with available options.
9. Cancellations Initiated by Zephyrant
In limited circumstances, we may need to cancel an order because of:
- Product unavailability.
- Payment authorization failure.
- Suspected fraudulent transactions.
- Incorrect or incomplete order information that prevents fulfillment.
- Material pricing or technical errors.
- Shipping restrictions or other fulfillment limitations.
If we cancel an order after payment has been collected, we will notify you and issue a refund for the cancelled amount to your original payment method.
Customers will not be charged a cancellation fee for orders cancelled by Zephyrant.
10. Contact Us
For order cancellations, modifications, refund questions, or other order-related assistance, please contact:
Store Name: Zephyrant
Website: https://zephyrant.com
Email: [email protected]
Address: 40 Colony Rd, Seymour, CT 06483-3209, United States
Customer Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
We are committed to handling cancellation and modification requests clearly, fairly, and in accordance with our published store policies and applicable consumer protection laws.