Return & Refund Policy
Last Updated: October 12, 2026
At Zephyrant, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return in accordance with the terms outlined in this Return & Refund Policy.
This policy applies to eligible women's clothing purchased directly from zephyrant.com and shipped within the United States.
1. Summary
| Policy Details | Information |
|---|---|
| Return Window | 30 days from the delivery date |
| Return Method | By mail |
| Return Authorization | Required before sending items back |
| Return Shipping Fee | Free |
| Return Shipping Label | Prepaid label emailed after return approval |
| Restocking Fee | $0 (No fee) |
| Storage Fee | $0 (No fee) |
| Refund Processing Time | Within 7 business days after receiving and inspecting the return |
| Refund Method | Original payment method |
| Exchange Requests | Contact customer support |
| Return Address | 40 Colony Rd, Seymour, CT 06483-3209, United States |
| Customer Support | [email protected] |
2. 30-Day Return Policy
Zephyrant accepts eligible returns within 30 calendar days of the date your order is delivered.
To qualify for a return, you must submit your return request within this 30-day period.
For example, if your order is delivered on October 1, you may request a return through October 31.
All returns must follow the instructions provided by our customer support team.
Returns sent without prior authorization may experience processing delays.
3. Return Eligibility and Conditions
To be eligible for a return, merchandise must meet the following requirements:
- Items must be unused, unworn, and unwashed.
- Items must be in their original condition.
- Original tags and labels must remain attached when provided.
- Items must be free from stains, odors, damage caused by use, and alterations.
- Original packaging should be included when available.
- Proof of purchase, such as an order number or confirmation email, must be provided.
Customers may carefully inspect or try on clothing to determine whether it fits properly, provided the merchandise remains in returnable condition.
Items that do not meet these requirements may not qualify for a standard change-of-mind return.
These conditions do not limit any rights customers may have under applicable consumer protection laws, including rights relating to defective or incorrectly supplied products.
4. How to Request a Return
To initiate a return, please follow these steps:
Step 1: Contact Customer Support
Send an email to [email protected] within 30 days of receiving your order.
Include the following information:
- Your order number
- Your full name
- The email address associated with your order
- The item or items you wish to return
- The reason for the return
- Photographs if the item is damaged, defective, or incorrect
Step 2: Return Request Review
Our customer support team will review your request and confirm whether the item qualifies for a return.
If your return is approved, we will send return instructions and a prepaid shipping label to your email address.
Step 3: Download and Print Your Return Label
Download the prepaid return shipping label from your email and print it.
Securely attach the label to your return package.
Step 4: Prepare Your Package
Place the eligible merchandise in appropriate protective packaging, including the original packaging when available.
Ensure the package is securely sealed to prevent damage during transportation.
Step 5: Ship Your Return
Use the approved prepaid return label and follow the carrier instructions provided by our support team.
Keep your return tracking information until your refund has been completed.
Step 6: Return Inspection and Refund
Once your package reaches our return address, we will inspect the returned merchandise.
If the return meets the applicable conditions, your refund will be processed according to the timeline described below.
5. Return Shipping Fees
Return shipping is free for approved returns.
Zephyrant provides a prepaid return shipping label by email after your return request has been accepted.
| Return Scenario | Return Shipping Cost |
|---|---|
| Wrong size or fit | Free |
| Change of mind | Free |
| Item not as expected | Free |
| Damaged or defective item | Free |
| Incorrect item received | Free |
| Approved exchange return | Free |
Customers are not required to pay for the approved prepaid return shipping label.
Please do not purchase your own shipping label or send a return using an unauthorized shipping method without contacting us first.
Any alternative shipping arrangements should be approved by our customer support team in advance.
6. Return Address
All approved returns must be sent to:
Zephyrant
40 Colony Rd
Seymour, CT 06483-3209
United States
Email: [email protected]
Please contact our customer support team before sending any merchandise to this address.
The address listed above is our designated return receiving address. Customers should use the approved return instructions and shipping label supplied by Zephyrant.
7. Refund Policy
We aim to process eligible refunds within 7 business days after the returned merchandise has been received and inspected.
The refund process includes:
- Receiving the return package.
- Inspecting the returned merchandise.
- Confirming eligibility under this policy.
- Approving the refund.
- Issuing the refund to the original payment method.
Refunds will be issued using the original payment method used for the purchase.
Once a refund has been issued, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
This additional posting time is determined by the payment provider and is separate from Zephyrant's refund processing period.
If more than 7 business days have passed since your eligible return was received and inspected and your refund has not been issued, please contact [email protected].
8. Refund Amount and Applicable Fees
Zephyrant does not charge any return processing, restocking, or storage fees.
| Fee Type | Amount |
|---|---|
| Return Shipping Fee | $0 |
| Restocking Fee | $0 |
| Storage Fee | $0 |
| Return Processing Fee | $0 |
| Refund Processing Fee | $0 |
For approved standard returns, the refund covers the eligible returned merchandise.
The original $6.99 standard shipping charge is not refunded for ordinary change-of-mind returns.
If an order is returned because of an incorrect, defective, or damaged item for which Zephyrant is responsible, any applicable original shipping charges will also be refunded.
Any refund will be calculated in accordance with the original transaction and applicable consumer protection laws.
9. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery.
Email [email protected] with:
- Your order number
- A description of the problem
- Clear photographs showing the issue, when available
Our team will review the information and provide instructions for resolving the issue.
Depending on the circumstances and applicable rights, an eligible resolution may include a replacement, exchange, or refund.
Return shipping is free for approved returns involving damaged, defective, or incorrect merchandise.
Nothing in this policy excludes or limits consumer rights that cannot legally be restricted.
10. Exchanges
If you would like to exchange an item for a different size, color, or style, please contact [email protected] within the 30-day return window.
Exchange requests are subject to the eligibility conditions described in this policy and the availability of the requested replacement item.
Our customer support team will review your request and provide appropriate instructions.
If the requested replacement is unavailable, you may return the eligible item for a refund and place a new order for an available product.
Approved exchanges returned using our prepaid shipping label have no return shipping charge.
11. Non-Eligible Returns
For standard change-of-mind returns, we may decline merchandise that:
- Has been worn beyond reasonable fitting or inspection.
- Has been washed, altered, or damaged after delivery.
- Has stains, noticeable odors, or other signs of use.
- Is missing essential original components.
- Is returned without sufficient proof of purchase.
- Does not meet the applicable return conditions.
Return requests submitted outside the 30-day return window may not qualify for a standard return.
These exclusions do not apply where a refund, replacement, or other remedy is required by applicable law.
12. Orders That Have Not Arrived
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.
Our standard shipping terms are:
| Shipping Information | Details |
|---|---|
| Shipping Destination | United States only |
| Order Cut-Off Time | 5:00 PM Eastern Time (ET) |
| Order Processing Time | 1–2 business days, Monday–Friday |
| Estimated Transit Time | 5–10 business days, Monday–Friday |
| Standard Shipping Fee | $6.99 per order |
| Shipping Carriers | USPS, UPS, FedEx |
If your shipment is delayed, missing, or reported as delivered but cannot be located, we will review the available tracking information and assist with an appropriate resolution.
For complete delivery information, please refer to our Shipping Policy on zephyrant.com.
13. Refunds for Cancelled Orders
If an order is successfully cancelled before shipment and payment has already been captured, we will initiate a refund to the original payment method.
Once an order has been shipped, cancellation may no longer be possible. Customers may instead request a return after delivery, subject to the applicable return conditions.
Please contact [email protected] promptly if you need assistance with an order cancellation.
14. Refund Payment Method and Security
All approved refunds are issued through the original payment method used for the transaction.
For security and fraud prevention purposes, Zephyrant does not require customers to provide passwords or full payment card details by email to receive a refund.
Order and return information is used to verify purchases, administer returns, process refunds, and provide customer support in accordance with our Privacy Policy.
Any personal information collected during the return process is handled in accordance with applicable privacy and data protection requirements.
15. Contact Us
If you have questions about return eligibility, prepaid shipping labels, exchanges, refund status, or other post-purchase concerns, please contact us using the information below.
Store Name: Zephyrant
Website: https://zephyrant.com
Email: [email protected]
Address: 40 Colony Rd, Seymour, CT 06483-3209, United States
Customer Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
We are committed to providing clear return instructions, transparent refund procedures, and fair customer service throughout the return and refund process.