ZEPHYRANT.COM Returns Policy
We want every piece to feel like a perfect match. If something isn’t quite right, here’s exactly how returns and exchanges work—simple steps, quick answers, and care for your wardrobe.
Definitions
- Delivery date: The date the carrier marks your order as delivered.
- Our error: Defective or damaged on arrival, wrong item shipped, wrong size shipped, or item significantly different from its description.
- Change of mind: You ordered the wrong size, no longer want the item, or prefer another style or color.
Return window: 30 days from the delivery date.
Eligibility and item condition
- Eligible reasons: defective, damaged, wrong item, wrong size shipped, or significantly different from description; change-of-mind fit/style returns are also allowed.
- Condition required: unused, unwashed, unaltered, with original tags attached and in original packaging where possible.
- We cannot accept: worn, washed, altered, stained, or heavily wrinkled items; returns missing original tags; items with odors, makeup, deodorant, or pet hair; minor cosmetic variations such as slight color differences due to lighting/monitor settings.
Photo and proof requirements
Please include clear, well-lit photos so we can verify the issue quickly:
- Full front and back of the item.
- Close-up of the issue (defect/damage or incorrect detail).
- Size tag and any hangtags.
- Outer packaging and shipping label if the parcel arrived damaged.
How to request a return or exchange
- Email [email protected] from the email used to place the order.
- Include your order number.
- Tell us the reason and your preferred resolution (refund or exchange).
- Attach the required photos listed above.
- Wait for our approval email with step-by-step return instructions.
Who pays for return shipping
We keep it fair. When we’re responsible, we cover the return. When it’s a change of heart, you cover the return postage. The original standard shipping fee is $6.99 per order and is refunded only when we are at fault.
| Scenario | Who pays return shipping | Original $6.99 shipping refunded? | Refund amount | Exchange option |
|---|---|---|---|---|
| Our error (defective, damaged, wrong item/size, significantly different) | ZEPHYRANT.COM provides a prepaid label or reimburses reasonable return postage | Yes | Item price plus original $6.99 shipping | Yes, if the requested item is available |
| Change of mind (fit/style preference, ordered multiple sizes) | Customer pays return shipping | No | Item price only | Yes, for the same style in another available size |
Exchanges
- Available for the same style in an alternate size when in stock.
- If the exchange item is unavailable, we will proceed with a refund per the table above.
- Exchange shipping follows the same responsibility rules shown above.
Approval and timelines
- Support response: We aim to reply within 1–2 business days with approval and return instructions.
- Refund processing: After your return is received and inspected, refunds are processed within 5–7 business days.
- Refund posting: Your bank or payment provider may take an additional 5–10 business days to show the credit.
Need help?
Email [email protected] and we’ll guide you through the next step with care.