Refund Policy
At ZEPHYRANT.COM, a beautiful fit includes a clear, caring refund experience. This page outlines exactly how refunds work so you know what to expect.
Key definitions
- Approval: When we confirm your refund eligibility after we receive and inspect your return, or when we confirm a refund that does not require a return.
- Processing time: The 5–7 business days we need after approval to issue your refund.
- Business days: Monday–Friday, excluding holidays.
- Original payment method: The method used at checkout (PayPal, credit/debit cards, Stripe, or Airwallex).
- Original shipping: The $6.99 per order shipping fee paid on the original order.
When refunds are approved
Most refunds are approved after we receive and inspect your returned item. Returns should be initiated and delivered to us within 30 days from delivery of your order. If we confirm a refund without requiring a return, approval occurs once we verify the issue.
Refund method
All refunds are issued to the original payment method in USD: PayPal, credit/debit cards, Stripe, or Airwallex.
Refund processing time
After approval, refunds are processed within 5–7 business days.
Time to appear on your statement
After we process your refund, it typically appears on your statement within 5–10 business days. Your bank or payment provider controls posting times.
Full refunds
Items returned within 30 days from delivery and passing inspection in good condition are eligible for a full refund of the product price to the original payment method.
Partial refunds
We may issue a partial refund when inspection finds any of the following:
- Minor wear or signs of use
- Missing tags or components originally included with the item
- Damage not related to transit
We will notify you by email with the assessed amount before we finalize a partial refund.
Original shipping
Original shipping charges of $6.99 per order are refunded only when ZEPHYRANT.COM is at fault (for example, an incorrect item was sent). Otherwise, original shipping is not refundable.
Restocking fee
No restocking fee is charged.
Refund timeline
| Milestone | Timeframe |
|---|---|
| Approval → Processed | 5–7 business days |
| Processed → Visible on statement | 5–10 business days |
Examples
| Situation | What happens | Refund amount |
|---|---|---|
| Return received, good condition, within 30 days | Refund approved after inspection | Full product price; original shipping not refunded unless ZEPHYRANT.COM is at fault |
| Return received with minor wear | Partial refund offered and confirmed via email | Reduced amount based on inspection; original shipping not refunded |
| Return received with missing tags | Partial refund offered and confirmed via email | Reduced amount based on inspection; original shipping not refunded |
| Incorrect item sent by ZEPHYRANT.COM | Refund approved | Full product price plus original $6.99 shipping |
| Return waived (refund approved without a return) | Refund approved once issue is verified | Product price refunded; original shipping refunded only if ZEPHYRANT.COM is at fault |
Questions about refunds
We’re here to help. Contact [email protected] for any questions about your refund.