FAQs — ZEPHYRANT.COM
Welcome to ZEPHYRANT.COM. We design the details so you can slip into styles that feel right. Below, you’ll find clear answers to keep your order flowing from cart to closet with confidence.
Key definitions
- Accepted payment methods: PayPal, credit/debit cards, Stripe, Airwallex
- Currency: USD
- Taxes: shown at checkout where applicable
- Standard handling time: 2-4 business days
- Standard transit time: 3-7 business days
- Standard shipping fee: $6.99 per order
- Return window: 30 days from delivery
- Refund processing after item is received and inspected: 5-7 business days
- Time for refund to appear on your statement: 5-10 business days
- Tracking: we email tracking details after your order ships
How do I place an order and what happens after checkout?
Order online at zephyrant.com, complete checkout using PayPal, credit/debit cards, Stripe, or Airwallex, and you’ll receive an order confirmation by email. We then prepare your pieces within our standard handling time of 2-4 business days. Once shipped, delivery typically takes 3-7 business days and costs $6.99 per order. We’ll email tracking details as soon as your package is on its way.
How do I choose my size if I’m unsure?
Start with your usual bust, waist, and hip measurements and consider how you like your garments to fit (close, easy, or relaxed). If you’re deciding between two sizes or want a second opinion, email [email protected] with the style name and your preferences—our team will guide you toward the feel and drape you want.
What are the shipping fee, handling time, and transit time?
Shipping is $6.99 per order. Our standard handling time is 2-4 business days, and standard transit time is 3-7 business days after dispatch.
How will I get tracking information?
We send a tracking email the moment your order ships. Use that tracking number to follow your package’s progress. Tracking becomes active once the carrier scans the parcel.
What is your return window and what do I need to start a return?
You can request a return within 30 days from delivery. To begin, email [email protected] with your order number and the item(s) you’d like to return. There is no restocking fee. The original shipping fee is refunded only when ZEPHYRANT.COM is at fault.
When will I receive my refund after I send a return?
After your item is received and inspected, refunds are processed in 5-7 business days to your original payment method in USD. Your bank or payment provider may take an additional 5-10 business days to post the funds to your account.
How can I contact support?
Email us at [email protected]. We’re here to help with orders, sizing, shipping, tracking, returns, and refunds.
Examples
| Situation | What you do | What we do | Timing / Cost |
|---|---|---|---|
| Placing an order | Checkout using PayPal, credit/debit cards, Stripe, or Airwallex | Send order confirmation and begin handling | Handling: 2-4 business days; Shipping: $6.99 per order; Transit: 3-7 business days |
| Unsure about size | Email [email protected] with your measurements and fit preference | Provide personalized sizing guidance | Reply as soon as possible; no fee |
| Tracking your delivery | Open the tracking email once your order ships | Share tracking details after dispatch | Transit: 3-7 business days after shipment |
| Return requested on Day 15 after delivery | Email [email protected] with order number and item(s) | Issue return instructions; no restocking fee | Eligible (within 30 days). Refund processed 5-7 business days after item is received and inspected; funds post in 5-10 business days |
| Refund method | Paid with PayPal (example) | Refund to the original payment method in USD | Processing 5-7 business days after item is received and inspected; posting 5-10 business days |
| Order with multiple items | Place all items in one order | Ship your order once ready | Shipping fee remains $6.99 per order |
| Original shipping fee on returns when we’re at fault | Contact [email protected] describing the issue | Assess and, when at fault, include original shipping fee in refund | Refund timing remains 5-7 business days after item is received and inspected; funds post in 5-10 business days |