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Cancellation Policy

At ZEPHYRANT.COM, every piece is chosen to make you feel extraordinary. If you have a change of heart, here’s exactly how cancellations work—quick, clear, and made to keep your experience effortless.

Short answer: You can cancel within 12 hours of placing your order by emailing [email protected] with your order number. After processing starts, cancellation isn’t guaranteed.

Definitions

  • Cancellation window: 12 hours from the order placement timestamp on your confirmation email.
  • Processing: We begin preparing your order (picking/packing). Once this starts, we cannot guarantee cancellation.
  • Approved cancellation: A request received within the window and confirmed by our team before processing.
  • Refund method: Returned to the original payment method (PayPal, credit/debit cards, Stripe, Airwallex) in USD.
  • Refund timing: Processed in 5–7 business days after approval; your bank or provider may take an additional 5–10 business days to post it.

1) Your cancellation window

You may request to cancel an order within 12 hours of placing it. Requests received after 12 hours will be treated as a best-effort attempt and may not be possible if processing has begun.

2) After processing begins

Once an order enters processing, we cannot guarantee cancellation. If the order ships, it cannot be canceled. After delivery, you may submit a return according to our standard return window of 30 days from delivery.

3) How to request a cancellation (step-by-step)

  1. Email [email protected] within 12 hours of purchase.
  2. Use the subject line: Cancellation Request – [Your Order Number].
  3. Include: order number, full name, and the reason for canceling.
  4. Send the email from the same address used at checkout, so we can verify quickly.
  5. Watch for our confirmation email. If we confirm before processing starts, your cancellation is approved.

4) Refunds for approved cancellations

  • Method: We refund to your original payment method.
  • Processing time: 5–7 business days after cancellation approval.
  • Bank posting: Your bank or provider may take an additional 5–10 business days to display the refund.
  • Shipping fees: Refunded only if ZEPHYRANT.COM is at fault.
  • No restocking fee: We do not charge a restocking fee for approved cancellations.

5) Shipping address accuracy

Please confirm your shipping address before payment. Incorrect or incomplete addresses can delay your order and may prevent successful cancellation once processing begins.

What to expect at a glance

Timing Outcome
Within 12 hours and before processing High likelihood of approval; refund to original payment method if approved.
After processing begins Cancellation not guaranteed; if shipped, cancellation isn’t possible.

Concrete examples

Scenario How we handle it
You email 3 hours after ordering to cancel. Within window; if not yet processing, we’ll approve and refund to your original method.
You email 14 hours after ordering to cancel. Window passed; we’ll attempt but cannot guarantee. If already processing or shipped, cancellation isn’t possible.
You spot a typo in the address 1 hour after checkout. Email us immediately; within window, we’ll attempt to correct or cancel before processing starts.
Your order has shipped when you request cancellation. Cannot cancel. After delivery, you may submit a return within 30 days of delivery.

Need help right now? Email [email protected] and include your order number so we can assist quickly.